At The FineSilk, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please read our refund policy carefully to understand your rights and options.

1. Returns

Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged or altered in any way may not be eligible for a return.

Time Frame: You have 14 days from the date of receipt to initiate a return.

Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Refunds

Processing: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

Time Frame: Refunds will be processed within 7-10 business days of receiving the returned item. The time it takes for the refund to appear on your account may vary depending on your payment provider.

Shipping Costs: Original shipping costs are non-refundable. You will be responsible for paying your own shipping costs for returning your item unless the return is due to a defect or error on our part.

3. Exchanges

Defective or Damaged Items: If you received a defective or damaged item, please contact us immediately at finesilkshop@gmail.com with details of the product and the defect. We will arrange for a replacement or a full refund.

Size and Color Exchanges: If you need to exchange an item for a different size or color, please return the original item following the return process, and place a new order for the desired item.

4. Non-Returnable Items

Custom Orders: Custom-made or personalized items are not eligible for return.

Sale Items: Sale items are final sale and cannot be returned or exchanged.

5. How to Initiate a Return

Contact Us: To initiate a return, please contact our customer service team at finesilkshop@gmail.com with your order number and the reason for your return.

Return Instructions: We will provide you with instructions on how to return your item. Please do not send your purchase back to the manufacturer.

6. Contact Us

If you have any questions about our refund policy, please contact us: