At The FineSilk, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and protect your information when you visit our website and make a purchase, in compliance with the General Data Protection Regulation (GDPR).

1. Information We Collect

• Personal Information: When you make a purchase or create an account with us, we collect personal information such as your name, email address, shipping address, billing address, phone number, and payment information.
• Non-Personal Information: We may also collect non-personal information, such as your browser type, IP address, and the pages you visit on our website. This information helps us improve our website and services.

2. How We Use Your Information

• To Process Orders: We use your personal information to process and fulfill your orders, including sending order confirmations and shipping notifications.
• To Improve Our Services: Non-personal information helps us understand how our website is used and how we can improve our services and user experience.
• To Communicate with You: We may use your contact information to send you updates, newsletters, and promotional offers. You can opt out of these communications at any time.
• To Enhance Security: We use your information to help protect our website and customers from fraud and other security risks.
• Legal Basis for Processing: Our legal basis for collecting and using your personal information will depend on the specific context in which we collect it. Generally, we collect your information to perform a contract with you (e.g., processing your order), to comply with a legal obligation, or because we have a legitimate interest to do so (e.g., to improve our services).

3. How We Protect Your Information

• Data Security: We implement a variety of security measures to protect your personal information. This includes using secure servers and encrypting sensitive information during transmission.
• Access Control: Access to your personal information is restricted to authorized personnel who need it to perform their job functions.

4. Sharing Your Information

• Third-Party Service Providers: We may share your information with third-party service providers who assist us with processing orders, shipping, payment processing, and other business operations. These providers are required to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, or if we believe such action is necessary to comply with legal proceedings, protect our rights, or ensure the safety of our users.

5. Cookies and Tracking Technologies

• Cookies: We use cookies to enhance your browsing experience, personalize your interactions, and analyze website traffic. You can control cookie settings through your browser, but disabling cookies may affect the functionality of our website.
• Third-Party Analytics: We use third-party analytics services to collect and analyze non-personal information about how our website is used. These services may use cookies and other tracking technologies.

6. Your Rights Under GDPR

• Access: You have the right to request access to the personal information we hold about you.
• Rectification: You have the right to request that we correct any inaccuracies in your personal information.
• Erasure: You have the right to request that we delete your personal information.
• Restriction: You have the right to request that we restrict the processing of your personal information.
• Data Portability: You have the right to receive the personal information we hold about you in a structured, commonly used, and machine-readable format.
• Objection: You have the right to object to our processing of your personal information.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time.
• Lodge a Complaint: You have the right to lodge a complaint with a data protection authority if you believe that we have not complied with data protection laws.

7. Children's Privacy

• Age Restrictions: Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have the information removed.

8. Changes to This Policy

• Updates: We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the date of the last update.

9. Contact Us

If you have any questions or concerns about our privacy policy or how we handle your personal information, please contact us at: